Hire it, outsource it, or foster it within existing staff, but there are certain skill sets and areas of oversight that media companies should not go without if they want to grow their digital footprint. The purpose of this blog post is to help you determine if you have that role on your team currently. And if you don’t, why you might be sacrificing opportunities for growth and leaving money on the table.
The overarching goal of the audience development department is to understand the entire consumer experience funnel — the path that customers take starting with brand awareness and acquisition through to retention and referral — and to find opportunities for optimization, growth, and monetization. Additionally, this team should be responsible for creating the strategies and plans by which to attract and engage your audience on a regular basis.